Today is the big day for New Year's Eve 2010 Widespread Panic ticket sales. After nearly 25 years of buying concert tickets, I have felt a certain sense of mastery of the process. Yet, at the same time, despite decades of technological improvements, the same combination of anticipation and anxiety seems to be unavoidable.
Back in the 90s, I was living in Chicago, and the biggest problem with buying concert tickets was that you had two options - call in by phone, or to wait in a long line at an outlet. I was one of the early adopters of the strategy where you call in 20 minutes before the official on-sale time, and talk an agent's ear off about sports events that you have no intention of attending. Then, at 5 seconds before the hour, you say "Oh, I think so-and-so is playing on this date", and they would say, "You're lucky, they just went on sale!"
Yeah, lucky.
It didn't take long before supervisors at Ticketron (before the days of monopoly) and Ticketmaster figured out this strategy, and disallowed their phone reps from being strung along like this. I recall quite a few calls in subsequent years where the agent would reply to my request for White Sox tickets and say "If you are waiting for Pink Floyd, I am not going to process your order!"
So, in reaction, some of us wise guys escalated our game, and widened our strategy geographically. If they weren't going to let us call in to the Chicago numbers and play the string-along game, then we would perhaps call St. Louis Ticketmaster, where the supervisors were unaware of the events going on up in Chicago. This worked like a charm.
In 1994, we used this strategy to gain access to an extremely exclusive show with Eric Clapton at Buddy Guy's Legends. Only 250 tickets were made available to the public. It was actually my roommate who made the call to St. Louis, chatted with them about Cardinal's tickets for 30 minutes, and then swooped in to get the maximum allotment of 2 tickets. I was sitting there dying because it worked, but then he pulled a new move - he asked if he could pass the phone to me so I could buy two as well. The girl said "Sure. Why not?"
Oh, for bygone days. That show is one of my Top 3 Lifetime shows. Not only was Clapton putting on a show that was beyond words, but it showcased his blues side in a venue that was perfectly fitting for the music - Buddy Guy's tiny bar in downtown Chicago. I bootlegged a single track Lanier micro-cassette dictation recorder into the show (I had worked for the company selling these a few years before), by putting it into my sock on the front of my shin. And, on the other leg, a throwaway camera. Got by security who patted both legs, but forgot to check the front side of my leg. Felt like a secret agent.
The recording was crappy mono, with interludes of my personal woos. But, I still have it stored somewhere, more to prove the point than to actually listen. Could be a bit of packratism too. And, the photos had to be taken without a flash to avoid the camera being taken, and zero shots turned out. Except for the one Deb took of me jumping in the air in front of the venue to have a picture of the marquee.
But, it was truly a show of a lifetime, and at the end of the show we got a bonus. We were standing behind a small section of VIP seats that were set up in front of the stage. The guy in front of us stood up at the end of the show, turned around, and it was none other than Pete Townsend.
I am a famous-guy freeze-up geek, so I probably only uttered an unintelligible mix between a grunt and a greeting, that I am sure he didn't notice. You can plan for years what to say to your heroes, but it's rare when you get a chance to deliver your message that it actually results in you speaking it. My experience, at least.
By the mid-to-late 90s, the phones became impossible, so you had to have on-the-ground strategies. It was simple in one way - just find an outlet no one else would think of. In Chicago, it was the Carson, Pirie Scott & Company location at the Merchandise Mart. The only people that would ever show up were the scalpers, who hired homeless people to stand in line. Many a Saturday I'd spend my 6-10am time with a few dozen homeless people, waiting to score tickets to amazing shows from bands like the Rolling Stones, Pink Floyd, and the Grateful Dead.
When I moved out to Colorado, we eventually had to settle on a strategy of finding the most remote locations possible. I eventually settled on this tiny record store in Eastern Colorado owned by a guy named John who was super cool. Instead of making each person in line announce their needs as they got the the counter, he got all their orders ahead of time while they were in line, at when the tickets went on sale, he'd pull them all as fast as he could. Then, we'd settle up afterwards.
It was awesome, show after show, to have face value tickets in hand, while those on the Internet and phones who didn't had to go to scalpers to pay the premium. OK, maybe not awesome, but it was better than the alternative.
Of course, this led to becoming a personal ticketmaster. One year, for a Panic Red Rocks show, I believe I had purchased, with the help of 4 friends, about 150 tickets worth over $8000. Keeping my efforts pure, I organized the whole thing via a few spreadsheets, and managed to deliver them to real fans for no profit. It felt good at the time, but I think my days of going that far are behind me.
But, now we are in the 21st Century, and you'd think buying a concert ticket would be something that would have been mastered by now. Heck, they chose the name TicketMASTER, so why not. But, their iron grip has resulted in a revolt in the marketplace where wannabes somehow convince Artists, Promoters, and Venues that their interests are better served with their little ticket site.
And, on principle I agree. Yeah, let's support the little guy.
But, as a fan who just wants to quickly and easily buy a concert ticket, I am amazed at the incredibly stupid sites that are somehow the random factor that not only thwarts my attempts to get GOOD tickets, but to get ANY tickets at all.
This week is a perfect example. Widespread Panic is returning to the Pepsi Center for New Year's Eve this year, and they have chosen eTix and Ticket Horse as the companies to offer them to fans. There were two presales during the week before the Saturday main offering, and while we know plenty who were able to make purchases, they certainly didn't make them easy.
On Tuesday, eTix site was barely capable of selling less than 1000 tickets to many times more fans. There was no way to go the site prior to the load your billing information and have an account ready when the tickets went on sale. The site crashed from the volume of fans, which was considerably less than it would have been because the band's announcement was only on Monday, and few heard or noticed the presale.
On Friday, another presale at Ticket Horse went even worse. The site did not even have a link to offer the tickets until 7-8 minutes after the official start time. You just kept reloading the page with a frustrating generic message about tickets being on sale at 10am.
It was relatively easy to put tickets into your cart, but then you had minimal time to try to guess what freaking letters that anti-robot system was trying to get you to type. If you failed, it dropped your order.
Several people, including myself, had made it past that point, and were in the process of actually trying to complete the transaction when it would give you a message that you had another shopping cart open in another browser. No, we didn't. Your crazy system was somehow thinking that because we hit "refresh", it gave us a new cookie (or something), without killing the old one. Their stupid system caused many buyers to have their shopping carts emptied over web design coding that simply forgot what humans in a rush to get tickets to their favorite band would do - refresh, open and close browser tabs, or even open and close browsers. This is web design 101, in my humble opinion.
But, worse than that, we know of one person who ordered floor tickets, and was surprised to get a confirmation with seats in a 100 section. That's simply unacceptable. It's nearly bait and switch.
Usually, 1000 tickets for this band should sell out in 3.2 seconds. Hate to give Ticketmaster any favorable review, but at least their site doesn't crash trying to sell this many tickets.
On Friday, however, we know of many people that were still able to buy tickets after 40 minutes. The reason was all of the buyers were losing their orders to crazy messages, timeouts, and browser crashes - over and over again.
Plus, they had this ill-conceived design that required someone who wanted to specify floor tickets. You had a pull down menu to choose between floor and seats. Then, another pull down that would have let you pick between sections 102 - 148. When you chose floor in the one pull down, the message in the other said "best available". Logic would tell you no action was necessary on the second pull down. But, through experience, we learned that you had to go to the second pull down to choose floor again.
We may be slow learners, but that is some seriously flawed logic on the part of the designer. Probably someone who has never bought a concert ticket before in his/her life.
The other thing that was a geeky flaw was their handling of GA tickets. While GA means General Admission, a database doesn't see those tickets that way. All get assigned a sequential number. As each buyer pulls tickets, they get a set of numbers in the sequence. For instance, if you purchase 4 tickets, you might get GA#s 187, 188, 189, and 190.
However, if you attempt to get 4, and you are late in the game, it is possible it will tell you none are available. Yet, there may be HUNDREDS still available. The problem is, these ticket numbers in the database are now scattered - usually because of all these dropped carts and browser crashes. So, while there are no sets of 4 numbers in sequence, there are plenty of singles and pairs that are earlier in the overall sequence - like 62 & 63, or 121 & 122. If you don't request two vs. four, you think you missed out, when all you have to do is to make two purchases (and double your "convenience fees").
It's a racket, I tell ya.
So, a couple hours before the sale for all the rest of the tickets, I am sitting here thinking that surely there must be a better way. While places like Ticket Horse are to be commended for trying to compete with the monopoly that is Ticketmaster, it would be nice of them to at the very least have adaquate design and hardware to complete the job. Otherwise, it's just going to lead to concertgoers saying that despite being ripped off by Ticketmaster, at least the life-shortening anxiety their crappy sites put fans through isn't something they have to experience.
Good luck to everyone trying to get their seats today!
Saturday, October 9, 2010
Sunday, May 30, 2010
Wednesday, May 26, 2010
Privacy vs. Transparency: Part 1
This is in response to numerous articles about privacy, and specifically Facebook privacy.
I am going to be the devil's advocate here.
I don't think most of us have any privacy anyways. Our data is out there, whether we like it or not, and whether we post it or not. The person who wants badly enough to get your information can and will.
I have had this thought in my head for a while now, but haven't had time to write about it. I think what is really going on is a massive transformation from a private world to a transparent world - and the benefits outweigh the risks.
I firmly believe that much/most of the "evil" in the world happens because of "privacy". What I mean by that is that people who commit misdeeds have an inherent need to keep that information private. Yes, it is mixed in with those who fear others who would harm them - but that too is a transparency issue.
Let me explain.
Those that fear oppression want privacy - so their enemies cannot learn what they say or do, where they are physically located, etc. But, the oppressors are clearly the "evil" party, and often they are organized and demand secrecy and censorship. When they are exposed, they can be held accountable, and it is a deterrent to their clandestine activities that harm others.
It's one thing to fear a burglar finding your address on the internet and breaking into your home, it is quite another to have cameras broadcast their burglary in real time, and transmit their face to police. If the burglar has reason to believe that there is no way to hide their criminal activity, they are less likely to even attempt it.
I guess what I am saying is that privacy and transparency cut both ways. I believe we are trending towards a transparent world, where our lives are increasingly being recorded and broadcast with and without our knowledge. I openly speculate about whether the effort to go backwards into a private world is regression, and whether succumbing to the trend towards transparency is lunacy.
For myself, I'll speak for my own experience. In 1997 I made a conscious decision to speak out publicly about legalization of Hemp and Marijuana. I gave up my privacy in order to spread the truth in the midst of widespread lies about the subject, and devoted my entire livelihood to the effort. My perspective was that I knew of thousands of people in my life who agreed with me IN PRIVATE, but were deathly afraid of their boss, pastor, parent, peer groups, etc finding out where they really stood. This, in turn, negatively affects the movement towards legalization, as true supporters actually hide their support out of fear of reprisal - and they falsely believe they are in the minority because so many others are hiding their beliefs as well.
The process of escaping a social stigma is a long hard road. Ask anyone who is attracted to the same sex. While we statistically knew for many years that a large population was homosexual, the fact that so many kept it "in the closet" meant that those who would choose to abuse those individuals were empowered by their choice of "privacy" vs. "transparency". In this case, as in many others, the choice to hide a true state of being (whether it is a discretionary choice or an innate state of being) actually works counter to the collective long-term interest of the group: acceptance by the wider society.
I understand these are difficult choices for some individuals to make, but in my life, a choice to be open and transparent has been the best. Therefore, I can't say that I agree with a push to be more private in the 21st Century digital age.
I believe the future success of our culture and species involves a transformative process by which we become collectively more honest, open, and accountable for our actions. I believe that as long as organizations, corporations, institutions, and governments are held to the same standards of transparency, in the end we have world where people knowing where you live, what your favorite things are, your birthday, and even who you are related to becomes an asset, not a liability.
I am going to be the devil's advocate here.
I don't think most of us have any privacy anyways. Our data is out there, whether we like it or not, and whether we post it or not. The person who wants badly enough to get your information can and will.
I have had this thought in my head for a while now, but haven't had time to write about it. I think what is really going on is a massive transformation from a private world to a transparent world - and the benefits outweigh the risks.
I firmly believe that much/most of the "evil" in the world happens because of "privacy". What I mean by that is that people who commit misdeeds have an inherent need to keep that information private. Yes, it is mixed in with those who fear others who would harm them - but that too is a transparency issue.
Let me explain.
Those that fear oppression want privacy - so their enemies cannot learn what they say or do, where they are physically located, etc. But, the oppressors are clearly the "evil" party, and often they are organized and demand secrecy and censorship. When they are exposed, they can be held accountable, and it is a deterrent to their clandestine activities that harm others.
It's one thing to fear a burglar finding your address on the internet and breaking into your home, it is quite another to have cameras broadcast their burglary in real time, and transmit their face to police. If the burglar has reason to believe that there is no way to hide their criminal activity, they are less likely to even attempt it.
I guess what I am saying is that privacy and transparency cut both ways. I believe we are trending towards a transparent world, where our lives are increasingly being recorded and broadcast with and without our knowledge. I openly speculate about whether the effort to go backwards into a private world is regression, and whether succumbing to the trend towards transparency is lunacy.
For myself, I'll speak for my own experience. In 1997 I made a conscious decision to speak out publicly about legalization of Hemp and Marijuana. I gave up my privacy in order to spread the truth in the midst of widespread lies about the subject, and devoted my entire livelihood to the effort. My perspective was that I knew of thousands of people in my life who agreed with me IN PRIVATE, but were deathly afraid of their boss, pastor, parent, peer groups, etc finding out where they really stood. This, in turn, negatively affects the movement towards legalization, as true supporters actually hide their support out of fear of reprisal - and they falsely believe they are in the minority because so many others are hiding their beliefs as well.
The process of escaping a social stigma is a long hard road. Ask anyone who is attracted to the same sex. While we statistically knew for many years that a large population was homosexual, the fact that so many kept it "in the closet" meant that those who would choose to abuse those individuals were empowered by their choice of "privacy" vs. "transparency". In this case, as in many others, the choice to hide a true state of being (whether it is a discretionary choice or an innate state of being) actually works counter to the collective long-term interest of the group: acceptance by the wider society.
I understand these are difficult choices for some individuals to make, but in my life, a choice to be open and transparent has been the best. Therefore, I can't say that I agree with a push to be more private in the 21st Century digital age.
I believe the future success of our culture and species involves a transformative process by which we become collectively more honest, open, and accountable for our actions. I believe that as long as organizations, corporations, institutions, and governments are held to the same standards of transparency, in the end we have world where people knowing where you live, what your favorite things are, your birthday, and even who you are related to becomes an asset, not a liability.
Tuesday, May 25, 2010
Social Security Numbers should have passwords
I had this idea a long time ago - Social Security Numbers should have password protection to reduce identity theft. I happened to be on a ski lift when it came to me, and I told this stranger I was riding the lift with about it. He happened to be an aide for a US Representative from New York.
I followed up with him, and formally submitted the idea. I got a nice letter back thanking me for the suggestion, but it went nowhere after that. That was 2004.
Someone sent me a video regarding how people can get private information from copiers, and that brought the concept back into my conciousness. What I didn't have in 2004 that could maybe make this happen is Facebook.
So, I have started a little experiment by creating a Facebook group. I then invited all 600+ friends I have on FB, and encouraged a few other key people to make a post on their page. I have 17 members so far.
Next, I submitted the simple idea to CNN, to see if it would get promoted. Obviously, the group itself is nothing more than a daydream fantasy of someone who works on computers all day today, but wondering if this idea has enough merit to get that viral traction necessary to get noticed by Congress.
I find it interesting that without any effort, of the members who already joined the group, 23% are NOT currently friends of mine. In a matter of a few hours, it's already reached beyond my "inner circle".
The key to this experiment is that the idea is basically one that has few, if any enemies. Well, those that steal identities for a living, or profit from that, I guess would not be pleased. But, we can live with those enemies. The idea isn't a left or right, Republican or Democratic idea. It's just a plain old good idea. Nobody has to think to hard to get it, and it doesn't require allegiance to anything to get behind it. We all have oodles of passwords in our lives, and it seems the time has come to protect something that 100% of Americans should value - their Social Security Account and Number.
We shall see where this goes!
I followed up with him, and formally submitted the idea. I got a nice letter back thanking me for the suggestion, but it went nowhere after that. That was 2004.
Someone sent me a video regarding how people can get private information from copiers, and that brought the concept back into my conciousness. What I didn't have in 2004 that could maybe make this happen is Facebook.
So, I have started a little experiment by creating a Facebook group. I then invited all 600+ friends I have on FB, and encouraged a few other key people to make a post on their page. I have 17 members so far.
Next, I submitted the simple idea to CNN, to see if it would get promoted. Obviously, the group itself is nothing more than a daydream fantasy of someone who works on computers all day today, but wondering if this idea has enough merit to get that viral traction necessary to get noticed by Congress.
I find it interesting that without any effort, of the members who already joined the group, 23% are NOT currently friends of mine. In a matter of a few hours, it's already reached beyond my "inner circle".
The key to this experiment is that the idea is basically one that has few, if any enemies. Well, those that steal identities for a living, or profit from that, I guess would not be pleased. But, we can live with those enemies. The idea isn't a left or right, Republican or Democratic idea. It's just a plain old good idea. Nobody has to think to hard to get it, and it doesn't require allegiance to anything to get behind it. We all have oodles of passwords in our lives, and it seems the time has come to protect something that 100% of Americans should value - their Social Security Account and Number.
We shall see where this goes!
Wednesday, May 12, 2010
Lost: The greatest serial story ever told
I can watch lost episodes over and over. I am starting to think it's my favorite serial story ever. Each time I go back, I find yet another layer, and another clue. It's hard to believe the story will end.
So what I loved about this week's episode is the fact that I have had this concept for a few years about the show - that while there is this overarching theme of black and white (starting with Locke holding up the backgammon pieces while the wreckage is still burning in the pilot), each character represents a shade of gray.
While there may have been a destiny or fate for them, one by one, they each display that there is BOTH good and bad in them, and the sum of their choices is never one or the other - it's a blend of their good and bad choices, and a general perception of being closer to white or black. But, always still gray.
Well, the most puzzling for me has been Jacob and the MIB. I mean, if you consider the perception that Jacob is the good guy, defending the world from the evil of the MIB, it's one story. But, that had never rung true for me. I could never accept Jacob, because he was giving Ben orders that have resulted in the deaths of so many people, was the good guy.
Similarly, while Smokey, the MIB was definitely a liar, there seemed to be something honest about where he was coming from, his motivations, and his actions. Still, he isn't just the catalyst for murder, he is a murderer - justified or not.
I LOVE the fact that literally every character on the show has blood on their hands means that there are no heroes riding in on white horses. There are humans (some could argue super humans) who make choices, and they are mix of good and bad. There are no good and bad characters on the show, and no predetermined fate.
As Farraday said in the episode where he was killed, he had it all wrong. We are the variables with FREE WILL to make these choices. And, when you add the sci fi twist that is grounded in the true academic reality of physics, time IS elastic and a two-way street, and multiple universes or parallel universes do exist.
It seems to me that where we are heading is describing a human experience where we end up with a storyline that actually just proceeds as though Sept 22, 2004 was just another day where a plane landed in LA. The characters are all destined to be entangled in each other's lives. They face similar choices to the ones in the Island reality, but for some reason the connection with this parallel universe allows some of them to make more educated choices. Or more heartfelt choices. More white than black choices - even though we certainly have evidence of these black choices (sayid, for instance).
I know some will be disappointed when we find out it was "all just a dream" in a parallel universe, but I am pretty sure that when it is all said in done, this story will have more to help people understand advanced physics than any educational device in history.
So what I loved about this week's episode is the fact that I have had this concept for a few years about the show - that while there is this overarching theme of black and white (starting with Locke holding up the backgammon pieces while the wreckage is still burning in the pilot), each character represents a shade of gray.
While there may have been a destiny or fate for them, one by one, they each display that there is BOTH good and bad in them, and the sum of their choices is never one or the other - it's a blend of their good and bad choices, and a general perception of being closer to white or black. But, always still gray.
Well, the most puzzling for me has been Jacob and the MIB. I mean, if you consider the perception that Jacob is the good guy, defending the world from the evil of the MIB, it's one story. But, that had never rung true for me. I could never accept Jacob, because he was giving Ben orders that have resulted in the deaths of so many people, was the good guy.
Similarly, while Smokey, the MIB was definitely a liar, there seemed to be something honest about where he was coming from, his motivations, and his actions. Still, he isn't just the catalyst for murder, he is a murderer - justified or not.
I LOVE the fact that literally every character on the show has blood on their hands means that there are no heroes riding in on white horses. There are humans (some could argue super humans) who make choices, and they are mix of good and bad. There are no good and bad characters on the show, and no predetermined fate.
As Farraday said in the episode where he was killed, he had it all wrong. We are the variables with FREE WILL to make these choices. And, when you add the sci fi twist that is grounded in the true academic reality of physics, time IS elastic and a two-way street, and multiple universes or parallel universes do exist.
It seems to me that where we are heading is describing a human experience where we end up with a storyline that actually just proceeds as though Sept 22, 2004 was just another day where a plane landed in LA. The characters are all destined to be entangled in each other's lives. They face similar choices to the ones in the Island reality, but for some reason the connection with this parallel universe allows some of them to make more educated choices. Or more heartfelt choices. More white than black choices - even though we certainly have evidence of these black choices (sayid, for instance).
I know some will be disappointed when we find out it was "all just a dream" in a parallel universe, but I am pretty sure that when it is all said in done, this story will have more to help people understand advanced physics than any educational device in history.
Saturday, May 8, 2010
Weird Dreams: The Room I Never Noticed Before
So, I keep having this recurring dream in my life, where I am someplace familiar, and suddenly I find that there is a door, or secret panel, or passageway in the back of a closet that I have never noticed before. I go through it, and there is some other room or place I have never been before. It's been there the whole time, but for my entire life I never bothered to notice.
I had one of these dreams the night before last, and it was about out rental house. Deb's biggest complaint about that house was that it only had 1 bathroom.
We were in between tenants, and walking through the house (which I knew so well after living there for 7 years), I noticed a door in the corner of the bedroom that hadn't caught my attention before. I open it, and there is this beautiful bathroom. The feeling of being so stupid not to notice this washed over me. In the back of the bathroom was another door, and it opened to this commercial kitchen, which then led into this huge bar room that was set up as a big music hall. Continuing out the front door of that, it led to a patio, where there was this posh restaurant.
Now, it's obvious that there is no basis in reality for this set-up, because our 1000sqft house is clearly not capable of this square footage, and behind that bedroom in real life is a horse farm.
I just can't figure out why I keep having these "secret room" dreams. Weird.
I had one of these dreams the night before last, and it was about out rental house. Deb's biggest complaint about that house was that it only had 1 bathroom.
We were in between tenants, and walking through the house (which I knew so well after living there for 7 years), I noticed a door in the corner of the bedroom that hadn't caught my attention before. I open it, and there is this beautiful bathroom. The feeling of being so stupid not to notice this washed over me. In the back of the bathroom was another door, and it opened to this commercial kitchen, which then led into this huge bar room that was set up as a big music hall. Continuing out the front door of that, it led to a patio, where there was this posh restaurant.
Now, it's obvious that there is no basis in reality for this set-up, because our 1000sqft house is clearly not capable of this square footage, and behind that bedroom in real life is a horse farm.
I just can't figure out why I keep having these "secret room" dreams. Weird.
Thursday, May 6, 2010
Inspiration from the Everyday Workingman
When I was still in grade school, I began working for my Dad. He had both a painting company and an antique store, and I worked in both. He had once worked for his Dad as a painter too, and passed along words of wisdom in a way I am sure is repeated millions of times by many other working families.
One day, while painting a house that had some prickly bushes in front of the basement windows, I had taken a shortcut. I just pushed aside the branches, and without prepping the window at all, I slapped paint on quickly - effectively painting on dirt, pine-needles, and other debris to the window frame.
I rationalized that no one would ever see the basement window, so the quality didn't matter as much as the windows that were visible. I added that the homeowner would probably never bother to look either.
My Dad stopped me, and told me that I needed to clean off the window first, and then use a tarp cloth (at least that is what we called canvas painting tarps) to hold the bush back from the window while I painted. It wasn't about the rationalizations I had made, but more a principled point about doing things right.
That's the first time I heard the words passed down from my Grandfather: "Any job, big or small, do it right, or not at all."
It's one of those things that sticks in your head - and not just for the fact that it rhymed or that it poetic rhythm. It simply made sense. If you are going to bother to do something, do it right the first time - even if no one is looking, or will ever inspect the work.
Last year, when Capt. Sullenberger landed a jet on the Hudson river after a catastrophic collision with some geese stopping both engines, I was not only impressed with what he did, but how every other person involved put aside all else and did exactly what they needed to do in order to save all those lives. There were people at air traffic control, ferry operators, and many other first responders who came together within minutes to do precisely what was necessary to save the passengers.
In the interviews that followed, what impressed me the most about Capt. Sullenberger was the fact that he didn't really think he did anything heroic. He simply applied decades of study and experience to a situation, and executed his plan flawlessly. He just did his job.
It's not surprising that even after a year of investigating and researching the incident, we find that it really wasn't a "miracle" on the Hudson at all. In fact, we find that while it can be argued that the plane was not fitted with the necessary safety equipment that could have undermined their efforts, they did the best they could with what they had. And, had it not been for the ferry operators being trained and ready to react to this situation, the safe landing could have been all for naught, as the survivors succumbed to the numbing waters of the river - without enough life vests.
So, as I am watching the events unfold regarding the 5/1/10 attempted car-bombing in Times Square, I am struck by the same sense of awe and appreciation for professionals that came together to actually catch a criminal about to get out of the country on a plane. Certainly, there is room for improvement, as has been noted in the media. But, without a doubt, many people, both law enforcement and civilians, came together in a professional manner to "connect the dots" in real-time to take action to catch the guy literally fleeing the country.
I think that we under-appreciate those that never get adorned with the title of "hero", but whose dedication to doing whatever job right, big or small, results in a collective heroic action. Since the media are not going to elevate these persons to that status, or put them in the favorable spotlight they deserve, it's appropriate for those of us who recognize their efforts to reach out and say "thank you" for a job well done.
I truly believe that when we look back on this time in history, it's individuals like this who will turn out to be the collective inspiration for those of us who don't need the promise of a gold star or being in the limelight to be professional, and take their job seriously. It doesn't matter whether the work we do goes unseen, we should do our best 100% of the time, regardless. This, more than anything, is how we recover from a blow to our economy and our confidence that makes some of us doubt our future and our potential. This is how we regain what was lost, and achieve things we previously thought were impossible.
One day, while painting a house that had some prickly bushes in front of the basement windows, I had taken a shortcut. I just pushed aside the branches, and without prepping the window at all, I slapped paint on quickly - effectively painting on dirt, pine-needles, and other debris to the window frame.
I rationalized that no one would ever see the basement window, so the quality didn't matter as much as the windows that were visible. I added that the homeowner would probably never bother to look either.
My Dad stopped me, and told me that I needed to clean off the window first, and then use a tarp cloth (at least that is what we called canvas painting tarps) to hold the bush back from the window while I painted. It wasn't about the rationalizations I had made, but more a principled point about doing things right.
That's the first time I heard the words passed down from my Grandfather: "Any job, big or small, do it right, or not at all."
It's one of those things that sticks in your head - and not just for the fact that it rhymed or that it poetic rhythm. It simply made sense. If you are going to bother to do something, do it right the first time - even if no one is looking, or will ever inspect the work.
Last year, when Capt. Sullenberger landed a jet on the Hudson river after a catastrophic collision with some geese stopping both engines, I was not only impressed with what he did, but how every other person involved put aside all else and did exactly what they needed to do in order to save all those lives. There were people at air traffic control, ferry operators, and many other first responders who came together within minutes to do precisely what was necessary to save the passengers.
In the interviews that followed, what impressed me the most about Capt. Sullenberger was the fact that he didn't really think he did anything heroic. He simply applied decades of study and experience to a situation, and executed his plan flawlessly. He just did his job.
It's not surprising that even after a year of investigating and researching the incident, we find that it really wasn't a "miracle" on the Hudson at all. In fact, we find that while it can be argued that the plane was not fitted with the necessary safety equipment that could have undermined their efforts, they did the best they could with what they had. And, had it not been for the ferry operators being trained and ready to react to this situation, the safe landing could have been all for naught, as the survivors succumbed to the numbing waters of the river - without enough life vests.
So, as I am watching the events unfold regarding the 5/1/10 attempted car-bombing in Times Square, I am struck by the same sense of awe and appreciation for professionals that came together to actually catch a criminal about to get out of the country on a plane. Certainly, there is room for improvement, as has been noted in the media. But, without a doubt, many people, both law enforcement and civilians, came together in a professional manner to "connect the dots" in real-time to take action to catch the guy literally fleeing the country.
I think that we under-appreciate those that never get adorned with the title of "hero", but whose dedication to doing whatever job right, big or small, results in a collective heroic action. Since the media are not going to elevate these persons to that status, or put them in the favorable spotlight they deserve, it's appropriate for those of us who recognize their efforts to reach out and say "thank you" for a job well done.
I truly believe that when we look back on this time in history, it's individuals like this who will turn out to be the collective inspiration for those of us who don't need the promise of a gold star or being in the limelight to be professional, and take their job seriously. It doesn't matter whether the work we do goes unseen, we should do our best 100% of the time, regardless. This, more than anything, is how we recover from a blow to our economy and our confidence that makes some of us doubt our future and our potential. This is how we regain what was lost, and achieve things we previously thought were impossible.
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